![]() One study found that, for clinicians, the likelihood of accepting an alert dropped 30% for each reminder. Repetition of the same alert causes even greater alert fatigue. It’s human nature.Īnd it’s not just normalization of alerts in general that’s at work here. Just like an endless stream of prank calls might lead you to block a number or turn off your phone, an endless stream of false, redundant, or unimportant alarms often leads to ignoring them. And when Arizona’s Petrified Forest National Park put up signs to discourage people from stealing the park’s petrified wood-the signs backfired, normalizing the theft and increasing it. Normalization of apathy about the primary O-ring on the Challenger space shuttle led to the Challenger explosion in 1986. For example, romantic movies with overly persistent male leads measurably affect women’s tolerance for stalking behavior in real life. This applies to both work and life outside work. The reason for this is what we call normalization, desensitization, or habituation-three concepts that essentially mean the same thing: The more you’re exposed to something, the more you tolerate, normalize, and ignore it. This high number of false alerts trains workers to assume most alerts will be false and act accordingly, just as the doctor and pharmacist above both closed out the system overdose alert, assuming it was yet another insignificant alarm.Īlert fatigue is one of the top 10 safety concerns of hospitals because mentally shutting out frequent alarms is a typical psychological response to an overwhelming number of alerts. In security, one survey found that 52% of alerts were false and 64% were redundant. In the medical industry, research shows that anywhere from 72 – 99% of all clinical alarms are false. This issue is compounded by the fact that many alerts are false alarms. ![]() ![]() ![]() And the higher the number climbs, the more likely it is that an employee will miss something important. ![]() A single alert is easy to respond to, even if it interrupts the normal work or free time of an on-call employee. The main problem, according to most, is the sheer number of alerts. Alert fatigue-also known as alarm fatigue-is when an overwhelming number of alerts desensitizes the people tasked with responding to them, leading to missed or ignored alerts or delayed responses. ![]()
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